Privacy Policy
Happy Fundraising is dedicated to providing high-quality services to you, and this privacy policy outlines our ongoing obligations to you in regard to how we manage your personal information.
We have adopted the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth) (the Privacy Act). These APPs are designed to protect the confidentiality of information and the privacy of individuals by regulating how personal information is collected, used, disclosed, and managed. Personal information generally refers to information or opinions about an identified, or reasonably identifiable, individual.
This policy explains the types of personal information we may collect, how that information is used, and with whom it may be shared. It also provides information on how you can contact us if you have any questions or concerns.
A copy of the Australian Privacy Principles can be found on the website of The Office of the Australian Information Commissioner at
www.oaic.gov.au.
What is Personal Information and why do we collect it?
Personal information refers to data or opinions that can identify an individual.
Examples of personal information we collect include names, addresses, email addresses, phone numbers, and facsimile numbers. We collect this information through various methods including interviews, correspondence, telephone conversations, email, our website www.happyfundraising.com.au, and from other publicly available sources, or third parties. Please note that we do not guarantee the privacy policies or security of third-party websites linked to ours.
We collect your personal information primarily to provide our services, share information with clients, and conduct marketing activities. We may also use your personal information for secondary purposes closely related to the primary purpose, in situations where you would reasonably expect such use or disclosure. You can opt out of receiving marketing communications from us at any time by contacting us in writing.
When collecting personal information, we will, where appropriate and possible, explain why we are collecting it and how we intend to use it.
Sensitive Information
Sensitive information is a special category of personal information defined by the Privacy Act, which includes data related to an individual’s racial or ethnic origin, political opinions, religious beliefs, health information, membership of professional associations, or criminal record.
We will only use sensitive information for the following purposes:
• For the primary purpose for which it was collected.
• For secondary purposes directly related to the primary purpose.
• With your consent
• When required or authorized by law.
Third Parties
Where reasonable and practicable, we will collect personal information directly from you. However, in certain circumstances, we may receive personal information from third parties. In such cases, we will take reasonable steps to ensure you are informed about the information provided to us by third parties.
How Happy Fundraising may use and disclose your personal information
Happy Fundraising may use and disclose your personal information for the primary purpose of collection, for secondary purposes related to the primary purpose, or for other purposes where you have given consent, or where the Privacy Act authorises such disclosure.
Generally, we may use and disclose your personal information to:
• Provide you with the products or services you have requested;
• Respond to your questions or feedback;
• Improve and analyse all aspects of our business, including our processes, systems, communication, website, and performance;
• Send you communications or publications we think you may be interested in or have requested;
• Notify you of updates to our services, activities, products, or events that might be useful to you;
• Assist you with event participation;
• Consider employment applications.
Disclosure of Personal Information
Your personal information may be dis closed in the following circumstances:
• To third parties where you have given consent to the disclosure;
• When required or authorised by law.
Security and Management of Personal Information
Happy Fundraising will take reasonable steps to safeguard your personal information from misuse, loss, unauthorised access, modification, or disclosure. This may include:
• Limiting physical access to our premises;
• Restricting access to the information we collect about you;
• Requiring third-party providers to maintain acceptable security measures to protect personal information;
• Employing physical, electronic, and procedural safeguards that meet industry standards.
If we no longer require your personal information and are not legally required to retain it, we will take reasonable steps to either destroy it or de-identify it.
Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or the collection and handling of personal information by operators of those websites.
Accessing Your Personal Information
Under the APPs, you may be able to request access to the personal information we hold about you, subject to certain exceptions. To make such a request, please contact us in writing. We will ask you to verify your identity and provide details of the information you are seeking. In some instances, we may charge a fee to cover the costs associated with verifying, retrieving, and copying any requested materials.
Updating Your Personal Information
We strive to ensure that the personal information we hold is accurate, complete, and up-to-date. If you believe that any information we hold about you requires correction or updating, please contact Happy Fundraising at the address below.
Sending Information Overseas
Personal information may be sent overseas in limited situations, including when external service providers assist with our operations, such as website hosting or cloud storage, or for market research purposes. Happy Fundraising will not send your personal information outside of Australia without obtaining your consent or complying with the APPs.
Access to Your Personal Information
You can request access to or corrections of the personal information we hold about you by contacting us in writing. Happy Fundraising does not charge for requests for access, though we may apply an administrative fee for supplying copies of your personal information. To protect your information, we may require proof of identity before releasing any information.
Maintaining the Quality of Your Personal Information
Ensuring your personal information is accurate and up-to-date is important to us. Please inform us as soon as possible if there are any changes, so we can ensure our records are current and accurate.
Policy Updates
This Privacy Policy will be reviewed periodically to reflect new laws, technologies, operational changes, and business developments. The current version of the policy is available at www.happyfundraising.com.au.
Complaints and Enquiries
If you have any concerns or complaints regarding this Privacy Policy, please direct them to our Privacy Officer at:
Happy Fundraising
3 Lindeman Avenue, Buderim, QLD, 4556
Attention: The Privacy Officer
Email: [email protected]
We will respond to all complaints and inquiries as promptly as possible.
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